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Returns & Exchanges

We Offer FREE Returns & Exchanges within 30 Days of Delivery.

If you are not satisfied with your purchase, please return it for a refund or exchange within 30 days of the date of receipt. Returned items need to be in their original condition without signs of wear, damage, or alteration. This includes gift boxes and velvet pouches. Unfortunately, we can’t accept returns any other way. Returns and exchanges are accepted for domestic orders only! All refunds will be credited for the original amount paid, less shipping fees and discounts.


To request a return please reach out to us with the order number by submitting the form below or via email at info@loulucharms.com. We will send you a free return shipping label to use. After receiving the returned items in their original condition we will issue a refund of the paid amount less shipping fees and discounts.

 


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