What a service! I forgot to get one gift before Christmas! And I called on a Friday late afternoon last week, asking if I would get it in time! They said they’ll ship it right away! I was skeptical, but ordered right away, and they shipped it within minutes! I got it just in time and everyone got their gifts for Christmas! Thank you Loulu Charms. Love the charm as well! Just as described and great quality ♥️ From now on, I will only order charms from you and I recommend everyone to do the same!